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Where can I use my eGift Card?

eGift Cards may be used online at

How do I check the balance of my eGift Card?

You can check your balance at

What is an eGift Card?

An eGift Card is a Gift Card that is delivered via email. eGift Cards are delivered within minutes to the nominated email and can be redeemed online. eGift Cards will be activated immediately after purchase.

I've just ordered an eGift Card, when will it be emailed to me?

If you have just ordered an eGift Card delivery should be instant once your payment has been successful. If you have not received your eGift Card in your inbox after this time, please check the junk and spam mail folders, and contact our Customer Care Centre if you are unable to locate it.

Do eGift Cards expire?

eGift Cards expire three years after the issue date or until no amount remains on the gift card. Any balance that remains on the Gift Card after expiry will not be available for use.

What is the maximum value of eGift Cards I can purchase?

eGift Cards purchased online can be loaded with values between $10 to $999. You can order up to 10 eGift Cards with a maximum of $1,000 in a single transaction.

Can I send eGift Cards to more than one recipient when ordering online?

Yes, you can specify up to 10 different emails.

Can I add a message to the eGift Card I bought online?

Yes, you can create a custom message of up to 400 characters including spaces during checkout. Please do not use any special characters or emojis.

Can I purchase eGift Cards and items in the same transaction?

No, you will need to make two separate transactions for eGift Cards and other items.

How many times can I use my eGift Card?

You can use your eGift Card as many times as you like until the balance is zero. If you do make a payment that exceeds your remaining balance, you can make up the difference with another form of payment.

What if my eGift Card is lost?

Treat your Gift Card like cash. Lost eGift Cards will not be replaced or refunded.

Can I exchange, return or refund an eGift Card?

eGift Cards are unable to be exchanged, returned or refunded as they are treated like cash.

What payment types are accepted to purchase eGift Cards?

Payments can be made using Visa, Mastercard and Amex.

Is there anything I can't use my eGift Card for?

You are unable to use your eGift Card to purchase eGift Cards.